PAYMENTS
In order to confirm your booking we require a booking fee. We cannot guarantee any reservation until the booking fee is received. Complete payments and due dates will be specified in your confirmation email.We accept all major credit cards, paypal and wire transfer.
DAMAGE DEPOSIT
The deposit for damages to the property or losses of inventory shall be refunded within 7 working days of your departure, once we verify that the property and inventory are in the same state as delivered upon your arrival. Should damages or losses occur, we will deduce the necessary amount for any costs incurred by the manager due to guests stay. In such case, you will receive a detailed receipt of the expenses. We will not charge for damages caused accidentally under 50€ however if such accidental damage is not reported and/or hidden by guests we will charge for it.
CANCELLATIONS
We refund 100% of the booking fee 60 days or more prior to arrival date, refunds In the event that the unit becomes unavailable during the rental period and in the event that you do not accept any suitable alternative Unit which is offered to you then you are entitled to cancel the booking and the booking fee will be refunded to you, but neither the owner or the company will be liable to you for any further amounts in respect of the cancellation of the booking.
CHECK-IN AND CHECK-OUT TIME
Each unit has a default check-in and check-out time which will be specified after the reservation is confirmed. Make sure you let us know your flight details in order to agree on check-in hour otherwise delays and extra fees will occur. Check-ins after 22:00 for any reasons are charged extra at 50€, late check-out are subject to availability and extra cost depending on the hour.
GUESTS NUMBER
Occupation must be limited to the maximum number of persons agreed and paid (extra charges may apply for larger groups for the preparation, bedding and towels provided for them).
SERVICES
Unless otherwise stated in writing, the holiday price will include all charges for water, gas and electricity. Guests must comply with reasonable usage and may be charged if excessive energy is consumed during their stay (e.g. Excessive electricity fee if leaving air conditioning run with doors and windows open or 24/7 when property is not occupied).
ACCURACY
We do our best to make sure all information and prices on our website and partner sites are accurate, however changes and errors can occur and we reserved the right to correct prices and/or details in such occasions and accept no liability.
PETS
While certain units may accept small pets on request, it's only with the condition that they are not allowed on the furniture, and especially the beds, nor left unattended in the Unit. There must be no evidence that a pet has been at the property upon departure.
GUEST OBLIGATIONS
The Guest undertakes to keep the Unit and all the furniture, fixtures and effects in the same state of repair and condition as at the commencement of the booking period (reasonable wear and tear excepted) and shall pay to the Company or Owners the value of any part of the Unit, furniture, fixtures, fittings and effects so destroyed or damaged as to be incapable of being restored to its previous condition. Breakages and damage must be reported as soon as possible to avoid higher urgent repair fees.The Guest must allow the Company or Owner and/or its agents to enter the Unit to inspect the state of it, on reasonable notice, save in emergency when immediate access must be granted.The Guest must not use the Unit or allow its use for any dangerous, offensive, noisy, illegal or immoral activities or carry on there any act that may be a nuisance or annoyance to the owner or the Company or to any neighbours. Community regulations must be respected at all times.Smoking is not permitted inside our Units and the Guest and any member of his or her party undertakes not to smoke inside the Unit.
PROPERTY CLEANLINESS
The Guest agrees to ensure that the Unit is left reasonably clean and tidy (including putting the dishes in the dishwasher, taking garbage to the disposal). The Guest agrees to pay an additional reasonable charge to cover the expense of additional, unusual cleaning required because the Guest fails to comply with this clause.
FAMILY OCCUPATION
The Guest must not use the Unit except for the purpose of a holiday by the Guest and the Guest's party during the Holiday Period, and not for any other purpose or longer period.The maximum occupancy of the Unit shall not be exceeded. If the Guest wishes to hold any function or celebrations exceeding this limit it must first obtain the written permission of the Company and/or Owner. If permission is granted, an additional charge will be levied.
COMPLAINS
Should the Guest find on arrival that there is a problem or cause for complaint, the Guest should immediately contact the Company's representative. Reasonable steps will then be taken to assist the Guest. The Company will not normally make any refunds in respect of complaints made after the Guest's departure from the Accommodation if the Guest did not make the complaint or the problem known to the local contact during the holiday. If the Guest wishes to comment on his or her stay a comment/suggestion form may be completed and left in the Accommodation or alternatively emailed to the Company directly. All complaints made after the Guest's departure must be made in writing and emailed to the Company and received no later than 7 days after the date of departure.
LIABILITY
We are obligated, as per the rest of this clause, to either judiciously choose the suppliers of the services that constitute your bookings with us (in cases where the service of third-party suppliers is utilized to provide your booking), or to deliver the services you have booked with competence and diligence (where we are the ones performing those services). Our liability towards you only exists in instances where it can be demonstrated that we failed in our duty and that such failure resulted in harm to you.
We will not be accountable or provide any compensation for any injury, illness, death, loss, damage, expense, cost or claim of any kind if it arises from:
- The action(s) and/or negligence(s) of the affected individual(s)
- The action(s) and/or negligence(s) of a third party not involved with the provision of the contracted services and that were unpredictable or inevitable
- Unusual or unpredictable situations beyond our control or that of our supplier(s), the repercussions of which could not have been prevented even with utmost diligence
- An event that neither we nor our supplier(s) could have anticipated or prevented even with all due care
- Any loss or damage that could not have been predicted at the time of your booking, based on the information provided by you
- Any loss or damage that pertains to any business activity or loss of opportunity
- Changes you made to your services directly with suppliers rather than through us.
We cap the maximum amount we may be required to pay you for any claims you might lodge against us. The most we will have to pay you if we are found liable to you on any basis is the price (excluding insurance premiums and amendment fees) paid by or on behalf of the affected individual(s) in total unless a lower limitation applies to your claim. This maximum sum will only be payable in situations where everything has gone wrong and you received no benefit whatsoever from your arrangements.
We do not accept liability for sporadic failures of public supplies or utilities like water or electricity over which we have no control, nor for sewage systems, plumbing, or mechanical equipment in villas, but we will do our best to arrange swift repairs where possible.
Please be aware that we do not provide compensation for theft-related activities nor accept any liabilities for such events both inside and around the villa or at the resort. If you lose any valuable items while on holiday, whether through theft or otherwise, you must promptly report the facts to the local police and secure a written report. In the absence of a report, it will be challenging for you to pursue any claim with your insurance company.
If you fall ill or get injured while on holiday, as part of booking with us, you are required to not only report your illness to our local resort office team but also consult a local doctor and your GP upon returning to your country. If you then wish to file a claim against us because of your illness or injury, you must provide us with details of both the local doctor you consulted and your GP, along with written permission for us to obtain a medical report from both doctors.
If you decide to initiate court proceedings against us (provided you complied with our complaints procedure), you must do so within one year of your return home. If we accept any liability or are judged to have for a claim you file, you must assign to us any rights that you may have against any of our assistants, agents, or suppliers who are in any way responsible for your holiday failure or any death or personal injury you may suffer. You must also cooperate with us in any claim. Aside from what is laid out above and as detailed elsewhere in these booking conditions, we shall have no legal liability whatsoever to you for any loss, damage, personal injury, or death that you suffer directly or indirectly from any part of your holiday.
RIGHT TO EVICT
The Company or Owner and /or its agents reserve the right to ask the Guest and his or her party to leave the property (without compensation being payable to the Guest or any member of his or her party) if this is deemed necessary by the Company and/or its agents where if there is a serious breach by the Guest of the Agreement or their behaviour is such as to endanger the safety of the property or staff. If any complaints are made of anti-social behaviour or unreasonable breakages or damage occurs or smoking restrictions are not observed we shall give the Guest an opportunity to rectify the breach and failure to do so shall entitle the Company or agents to terminate the agreement.